Indicator Fully met (%) Partially met (%) Not met (%)
UGA RWA SEN BF UGA RWA SEN BF UGA RWA SEN BF
Appropriate product design and delivery 50 64 40 43 50 28 48 47 0 8 12 10
Prevention of over-indebtedness 77 80 34 19 12 15 31 35 11 4 34 46
Transparency 53 71 53 30 27 18 29 48 20 11 18 22
Responsible pricing 67 80 53 33 25 20 20 39 8 0 27 28
Fair and respective treatment of clients 58 46 39 25 33 31 38 41 10 23 24 34
Privacy of client data 44 41 36 17 14 22 29 28 42 27 35 55
Mechanisms for complaint resolution 27 16 17 8 39 31 36 7 34 53 47 85